Privacy
Policy.

Rdefine ("we", "our" or "us") is an aesthetic clinic located in Dubai, United Arab Emirates. We provide personalised aesthetic, skincare and beauty-related services.

This Privacy Policy applies to information collected through our website, contact forms and other communication channels when you interact with Rdefine.

We may collect personal information that you voluntarily provide when you contact us, request information or make an appointment. This may include:

• Your name and contact details, such as phone number and email address.
• Information about the treatment or service you are interested in.
• Messages and enquiries you choose to share with us.
• Appointment or booking-related details.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited and general website usage information.

Health-Related Information

If you become a client or request a treatment consultation, we may need relevant health or treatment-related information to assess suitability and provide appropriate care. Such information is handled with additional care and in accordance with applicable legal requirements.

We may use the information we collect to:

• Respond to your enquiries and requests.
• Arrange consultations and manage appointments.
• Provide information about our treatments and services.
• Communicate with you about bookings, changes or follow-ups.
• Improve our website and customer experience.
• Maintain website security and prevent fraudulent activity.
• Meet applicable legal and regulatory obligations.

We will only process personal information for appropriate purposes and where we have a valid legal basis to do so.

You may contact Rdefine through WhatsApp, telephone, email or website contact forms. Information you provide through these channels may be used to respond to your enquiry and assist with your appointment.

WhatsApp and other external communication platforms operate under their own privacy policies and terms. We encourage you to review those policies before sharing personal or sensitive information through third-party platforms.

Our website may use cookies and similar technologies to support website functionality, understand website usage and improve your browsing experience.

• Remembering basic website preferences.
• Supporting essential website functions.
• Understanding website traffic and performance.
• Measuring website content or advertising effectiveness, where enabled.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features. Where required, consent will be requested before using non-essential cookies.

We do not sell your personal information. We may share relevant information with trusted third parties where necessary for legitimate business operations or to provide our services.

These parties may include:

• Website hosting and technical support providers.
• Appointment, communication and booking service providers.
• Website analytics or advertising providers, where enabled.
• Professional advisers, regulators or authorities where legally required.

Where third parties process information on our behalf, we take appropriate steps to require them to protect it and use it only for authorised purposes.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

We retain personal information only for as long as necessary for the purposes described in this policy, or as required by applicable legal and regulatory obligations.

While we take reasonable steps to protect your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Some of our website or service providers may process or store information outside the United Arab Emirates. Where personal information is transferred internationally, we will take appropriate steps to ensure that such transfers comply with applicable data protection requirements.

Subject to applicable law and any relevant exceptions, you may have the right to:

• Request information about the personal data we hold about you.
• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion or restriction of processing where legally applicable.
• Withdraw consent where processing is based on your consent.
• Object to certain processing activities where the law provides this right.

To exercise a privacy right, please contact us using the details below. We may need to verify your identity before responding to your request.

Our website may contain links to third-party websites, services or platforms. These websites have their own privacy policies and practices. Rdefine is not responsible for how third parties collect or use information on their platforms.

We recommend reviewing the privacy policy of any external website you visit.

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or legal guardian involvement where required. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

We may update this Privacy Policy from time to time to reflect changes in our services, website practices or applicable legal requirements. Any updates will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Rdefine using the details below.